Return & Refund Policy

We have a ‘3 business days return policy,’ which means you have 3 business days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate the return process, you can contact us at support@colorwing.com. If your return is accepted, we will send you instructions on how and where to ship your package. Items sent back to us without first requesting the return will not be accepted.

You can always contact us for any return questions at support@colorwing.com

Do you accept returns from the United States?

Yes, we accept returns.

How can customers return your products?

by mail

How will customers get the return label?

Download/print

Select the product conditions that you allow for returns.

New

What is the restocking fee?

No restocking fee.

How much will customers pay for return shipping?

Customers will pay 30% total cost of return shipping.

* Return and refund will only be applicable if both the aforementioned and below-mentioned conditions are simultaneously complied.

We always put our sincerest endeavors into printing and producing packaging products, but sometimes, even the most articulated actions don’t meet expectations. If you are not fully over the moon, shake it off; we are here to help. Any return or refund is easy with us.

What to Look Before ‘Return’?

Once a customer receives the shipment with any defect, damage, or objection, please carefully inspect our packaging products and instantly inform us with photographs of the ‘subject objections’ within 3 business days.
If you receive an order with missing items, call and email us instantly, along with a packing list of the products.
Our official turnaround time is 12 to 15 business days, but it can rarely be extended to a few days more due to some high-end color matching, time-consuming screen printing, delicate foil printing, etc.
It is our practice to ship extra packaging products than the actual ordered quantities to all our clients, but please be notified that there is always a 5% to 10% increase or decrease margin in the packaging items, i.e., boxes, Mylar bags, labels, stickers, business cards, and any other printed products. So, if rarely, you receive a few items less than the ordered quantities then no packaging products, returns, or refunds will be approved by us.
If you find a notable difference in the dimensions of our packaging products above the usable level, then return them.
If you make any packaging product from scratch with us, then no return or refund will be accepted, as while availing of full customization, you partner with us for every packaging procedure. So, we don't process any replacement or reimbursement for such orders.

What Can You Return?

We will smoothly return any of our packaging products if we use a material different from the client's confirmed one at the time of final design approval.
Products are returnable if there is any defect in the printing, construction, folding, or formation of the packaging products.

Different Scenarios To Consider

Returns and refunds become acceptable if we (Colorwing) have printed and produced packaging products that are dissimilar to the final approved digital proof, computer-generated 3D mockup, or physical prototype of the ‘ordered packaging product.’
Any type of food grade, cosmetics, chemical-related, hazardous, or pharmaceutical regulatory-compliant packaging or labeling is the client's responsibility. For instance, you will inform us beforehand of your packaging requirements according to FDA, FTC, USDA, GHS, USDA, or any other industry-specific packaging and labeling requirements, as we only print and produce what you acquire from us.
In case of any discrepancies, please don’t use, open, modify, alter, or temper any of the packaging products.
If packaging products are improperly handled, stored, or used, they will be considered unfit for return.
While returning the products, please cite the order number, confirmation, or receipts. So we can help you better.
If you ask for a return due to any wrong product delivery or shipping error, i.e., damage during transit, misplaced delivery by the carriers, shipment delay due to any hidden or unexpected fee, any unanticipated regulations, compliance issues (FDA, USDA, etc.), disruptions in supply chains by the carriers; in these cases, we will bear 70% of the total return shipping costs, and you will contribute 30% of the remaining delivery charges.
If the product is not wrongly shipped or defective, then you will be responsible for all the shipping costs.
We will not be able to return packaging products due to slight variations in dimensions or colors caused by digital or monitors’ calibration [screen colors gamuts, brightness, viewing angles due to basic difference between RGB colors of digital screens and machine colors, i.e., CMYK, Screen colors, glittering foil colors, and physical appearance of the packaging products] (to refrain from this issue, we highly recommend getting a physical prototype by us of your products before going to final production).
If your products get damaged during shipping, please contact us within 3 business days along with the receipt.
While shipping back the items to us, please repack the packaging products with original inserts, tags, and any labels intact.

How Do We Help?

Give us a call within 3 business days of receiving your shipment. Let us know by your order number, brief description of the issue, and photographs of the ‘concern.’
Our quality control team will fully cooperate with you by carefully verifying errors, incorrections, or mistakes. In case of any disagreement, our QC team’s solutions, guidelines, or decisions will be considered in the final word.
Our team may request further evidence, i.e., more photos or a video, to help you effectively.
If you and we finalize the return of the products, we will send you a ‘Return Confirmation Email.’
Once you receive a ‘Return Confirmation Email’ from us, please ship the products within 3 business days. Delays in return shipment may affect the products’ exchange or refund process.
After receiving your returned products, our Quality Control team will inspect the reported issues.
Once the QC team inspects the returned products, we will send you a confirmation email within 3 business days to confirm whether the products qualify for an exchange, return, or refund.

Receive the Replacements or Refunds

If you and we agree on an exchange or replacements, then we will reprint, reproduce, and reship packaging products accordingly.
If only a part of the order qualifies for a return (one of multiple items), we will partially refund it.
Refunding Process: After inspection, we will refund using your original payment method within 15 to 25 business days. It may take additional time for the funds to appear in your account, depending on your bank process time.